Customers metrics matter. You can’t change what you don’t measure!

Ensuring your brokerage is committed to the consistent delivery of superior customer value is easy to say, but increasingly hard to do. Customers that aren’t receiving the value they expect will seek out those insurance providers that can and will deliver.  

Keal Engage brings a new level of sophistication to the gathering, reporting and ongoing monitoring of broker customer engagement levels. Key customer engagement, comment and request for contact data is available via SIG in real time. Seamlessly gather customer feedback at a variety of key customer touch points.

Reliable Customer Feedback

Measure customer engagement, loyalty and retention. Gain relevant customer attitudes and perceptions.

Business ‘Health Check’

Through regular risk assessment and performance reports gain insight on your brokerage’s customer engagement and benefit delivery performance.


Meaningful Customer Action Focus

Receive real-time notification of customers asking to be contacted and insight into your service levels.

Integrated with SIG

Keal Engage is fully integrated with SIG, automating scheduled survey requests, producing monthly reports and displaying customer engagement scores right on the customer screen.


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