Keal Engage brings a new level of sophistication to the gathering, reporting and ongoing monitoring of broker customer engagement levels. Key customer engagement, comment and request for contact data is available via SIG in real time. Seamlessly gather customer feedback at a variety of key customer touch points.
Reliable Customer Feedback
Measure customer engagement, loyalty and retention. Gain relevant customer attitudes and perceptions.
Business ‘Health Check’
Through regular risk assessment and performance reports gain insight on your brokerage’s customer engagement and benefit delivery performance.
Meaningful Customer Action Focus
Receive real-time notification of customers asking to be contacted and insight into your service levels.
Integrated with SIG
Keal Engage is fully integrated with SIG, automating scheduled survey requests, producing monthly reports and displaying customer engagement scores right on the customer screen.
